Complaints Policy

SPKI inc. accepts complaints about illegal or harmful content, lack of consent, infringement of portrait rights, copyright, or similar rights, age, privacy, moderation, and the service or payment. A user, a person who believes they are depicted, a parent or guardian, an agent, a right holder, a public authority, a protective organization, or another third party may complain without registering or paying. No fee is charged.

Contact: support@mydrm.ai. Please put in the subject a description such as "content report," "removal of my image," "objection to a review," or "payment." Postal address: SPKI inc., Attn: Oliver Bennett, 131 Continental Dr Suite 305, Newark, DE 19713, US. Links to related documents and contact details are posted in the footer, which does not require a login. The Complaints Policy is posted there as well.

Please state, so far as you know them, the target URL or generation ID, the date and time, a summary of the problem, the measure you seek, a reply address, and your relationship to the subject. If a private generation has no public URL, identifying information alone is enough to accept the complaint. Anonymous information is also investigated reasonably, but confirmation and a reply may be limited. Do not attach or re-upload an illegal image. Any necessary confirmation of identity or authority is kept to the minimum and done by a safe method.

We acknowledge receipt in principle within two business days and issue a case number. A content complaint is investigated and decided in principle within five business days, and the reasons, the measure, and how to seek reconsideration are notified. A business day is in principle a day other than a Saturday, Sunday, or Japanese national holiday, and a different definition or a shorter period in a statute or card rule prevails.

CSAM, exploitation of children, non-consensual sexual images, and other seriously illegal content are blocked or removed immediately after we become aware of them, without waiting for the ordinary response period. A valid request to which the TAKE IT DOWN Act applies is met by removing the material and identical copies we have identified within 48 hours, and by a reasonable search for copies and measures against redistribution. Any other applicable shorter period also prevails. An emergency danger is handled with priority regardless of ordinary contact hours.

If special circumstances require the investigation to continue, the reasons, the progress, and when the next report is expected are notified within the period, and a provisional block continues. The notice does not extend a removal or resolution period under statute or payment rules. A payment complaint follows the Refund Policy, and a DMCA counter-notice follows the statutory number of days in the DMCA Policy.

Staff check the necessary logs and materials on consent and rights, and protect privacy and the safety of the parties. If the person depicted denies consent or questions its validity, the material is withheld immediately until it is checked. It is removed if the necessary valid consent is absent or the consent is legally invalid. A sexual depiction of a real person is prohibited whether or not there is consent, and is not restored.

If a violation is confirmed, generation is refused, provision is stopped, material is removed, recurrence is prevented, or an account measure is taken, to the extent necessary and proportionate. CSAM and similar material is isolated and preserved as evidence to the extent the law requires, and is reported to NCMEC and the authorities. Preserved evidence is not returned to ordinary viewing or download.

Ordinary output is deleted three hours after generation is complete. Even if it has already been erased when the complaint is made, we investigate from any lawful logs that remain and explain that it has been deleted and what response remains possible. We do not promise to restore a deleted file. For a copy on a device or other material outside our control, we consider such guidance as we can give or cooperation with the authorities.

The result, with the reasons, is notified to the complainant and to the user concerned where necessary. A victim's contact details, identity, or safety are not carelessly disclosed to the other party. If a notice or counter-notice must be forwarded in the statutory DMCA procedure, that possibility is explained in advance. If sensitive investigative information must not be disclosed, the reasons are explained so far as possible. Retaliation for a report in good faith or a legitimate objection is not permitted.

As a guide, within 30 days of notice of the decision, the case number, the reasons for the objection, and any new material may be sent to the same address. This guide does not shorten a statutory period for relief. So far as possible a member of staff other than the one who made the first decision reviews it, and a reasoned result is notified in principle within five business days. A block that involves a serious danger remains in place during the review.

If the matter is not resolved, escalation to the compliance officer, who is the Support Director, may be requested. If the validity of consent is disputed and applicable card rules or similar rules require referral to a neutral body, we explain that procedure at our expense and keep the material unavailable while it is pending. A claim may be made at any time to a court, an administrative office, a consumer center, or the card issuer.

The case, the dates and times of receipt, measures, and decision, the reasons, and the result of reconsideration are kept for 1 year after resolution and are then deleted or lawfully de-identified. Audit reports to payment businesses are made to the extent lawful. Retention and cross-border transfer follow the Privacy Policy.

Established: August 16, 2026. Last updated: November 8, 2026. Effective date: November 8, 2026. Version 1.

A change that operates as a contract term follows the procedure in Terms of Service Article 2, and any required individual consent is obtained separately.

Operator: SPKI inc. Inquiries: support@mydrm.ai. Please read together the Terms of Service, the Acceptable Use Policy, the Refund Policy, the Complaints Policy, the Privacy Policy, the Cookie Notice, the DMCA Policy, the 18 U.S.C. 2257 Statement, the Age Verification Policy, the Under-18 Protection Policy, the Anti-Slavery and Human Trafficking Statement, and the Specified Commercial Transactions Act Disclosure.