Refund Policy

The Service of SPKI inc. sells credits by a separate purchase each time, paid by credit card in a single installment. There is no subscription, automatic renewal, recurring charge, or automatic top-up. This Policy supplements Terms of Service Article 5 through Article 8. It does not add a condition that contradicts the Terms of Service.

Purchased credits are in principle not refunded for the user's own reasons, such as a change of mind, a difference from an expected style, or a mistake in the purchase operation. This does not affect a statutory rescission, termination, withdrawal, reduction, or refund. Distance selling has no general cooling-off, but rights recognized by mandatory law of the place of residence are preserved.

(1) A duplicate or incorrect captured charge: the incorrect charge is cancelled, or refunded to the original payment. A temporary hold on a credit line is different from a captured charge, and the position is checked with the payment company.

(2) Credits paid for but not added: the purchase record is checked and the omission is corrected by adding the credits or by a refund. The user's preference is confirmed, and addition of credits is not forced where the law requires a refund.

(3) A failure of generation or provision for which we are responsible: we re-run, restore the consumed credits, or refund the corresponding price. If it cannot be corrected within a reasonable period, and if the requirements for statutory termination or a similar remedy are met, we refund as the law requires. A prohibition decided before execution is not charged generation credits.

(4) Fraudulent card use: we investigate on a report to us and to the card issuer, and cancel, refund, or take a similar step under the law and card rules. We do not shift the loss onto the user without a legitimate basis.

(5) Any other case required by the Consumer Contract Act or other applicable law, and any case we agree individually.

Please tell support@mydrm.ai the registered email, order number, purchase date, currency and amount of payment, the date the problem occurred, and the reason for the request. A request within 30 days of the purchase or of discovering the problem is a guide. It is not a deadline that shortens a statutory claim period or a card dispute period, and it does not exclude a report of a latent defect or fraudulent use. Do not send the full card number, the security code, an illegal image, or an unnecessary identity document.

We acknowledge receipt in principle within two business days and, within five business days, give the result or the progress and any necessary procedure. A business day is basically a day other than a Saturday, Sunday, or Japanese national holiday, and a shorter period under applicable law or card rules prevails.

After approval, we promptly ask the payment processor to cancel or refund to the original means of payment. Appearance on the card statement depends on the processing time of the payment processor and the issuer. We do not confuse the date of the refund instruction with the date it appears, and we explain the record of the request. If a refund to the original payment cannot be made, we explain a lawful alternative after confirming identity. A refund fee on our side for correcting our error is borne by us.

The refund is calculated according to the charge concerned or the unperformed part, and the method of calculation is explained. A difference caused by the card company's exchange rate follows that company's terms. Credits corresponding to the refund are cancelled to the corresponding extent, to prevent a double refund. Other purchases that are not in dispute are not forfeited across the board.

Credits expire if there is no login for one year from the last login, and a balance on closure at the user's request also expires in principle. An optional refund is in principle not made for these reasons alone. Inability to use or an erroneous expiry for which we are responsible, a refund exception, and statutory relief are handled separately.

An ordinary file of output that was generated normally is deleted automatically three hours after generation is complete. Forgetting to save, by itself, is not a ground for a refund, but a failure of provision caused by our outage or a similar failure follows Article 2. Suspension or deletion is not a reason to extinguish every right to a refund.

If the Service ends and unused paid credits can no longer be used, and if Article 20 of the Payment Services Act or a similar provision applies, the prescribed repayment procedure, including public notice and a statutory claim period of 60 days or more, is followed. Even if it does not apply, the part that cannot be used because of us is refunded or otherwise settled under applicable law and a reasonable method of settlement that we announce. The ordinary 30-day guide for a request does not shorten a statutory period for claiming repayment.

We seek an early resolution if you consult us first, but we do not restrict a dispute with the card issuer. A necessary and proportionate hold on use during an investigation may occur, but there is no retaliatory sanction for a legitimate chargeback. If you object to an answer, you may use reconsideration under the Complaints Policy or relief from an authority or a court.

Established: August 16, 2026. Last updated: November 8, 2026. Effective date: November 8, 2026. Version 1.

A change that operates as a contract term follows the procedure in Terms of Service Article 2, and any required individual consent is obtained separately.

Operator: SPKI inc. Inquiries: support@mydrm.ai. Please read together the Terms of Service, the Acceptable Use Policy, the Refund Policy, the Complaints Policy, the Privacy Policy, the Cookie Notice, the DMCA Policy, the 18 U.S.C. 2257 Statement, the Age Verification Policy, the Under-18 Protection Policy, the Anti-Slavery and Human Trafficking Statement, and the Specified Commercial Transactions Act Disclosure.